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Welcome to our Customer Service
Most Common Customer Questions:
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Order Status
Has my order shipped yet?
When will receive my order?
What shipping address did I use?
International Orders
Shipping outside of the US?
Need info on duties and taxes?
Returns & Exchanges
Need to return an item?
Looking for our return policy?
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My Account
How do I change my password or e-mail?
How do I update my information?
Contact Us
Phone: 1-513-342-1668
Fax: 1-513-334-0222
Mon - Fri, 8am to 5pm EST
info@tri-statewastewater.com
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Other helpful information:
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New Customers
New customers looking for general
information should start here.
Order Placement
How to order, payment methods,
address verification, taxes and other
order-related questions.
Product Information
If you have a question about our
products, they may be answered here.
Other FAQs
Questions about the inner workings of
Tri-State Wastewater Equipment
International, LLC.
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Newsletter & Catalog
We send out emails and catalogs.
Get more info and sign up here.
About Us
Learn about the company and the
people behind Tri-State Wastewater
Equipment International, LLC.
Shipping
Looking for information on our
shipping policies and methods.
Privacy & Security
We take our privacy and security very
seriously. Learn more and read our
official policy here.
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Order Status
What does the Order Status and/or Product Status mean?
This indicates the current status of your order, or of each item within your order. There are several statuses:
New - Your order has been accepted and will be processed soon.
Processing - Your order has been transmitted to the packing/shipping department and our warehouse staff is preparing your items to be shipped. (Note that your order could remain in this state for several days.)
Partial Shipment - Some of the items have been shipped. Your credit card has been fully charged at this point.
Shipped - Your order has been fully shipped. Your credit card has been fully charged at this point.
Cancelled - Your order has been canceled and normally your credit card has not been billed. If it was billed, we have issued a proper refund, which should appear on your next statement.
Can I make changes to my order?
If your order is still in the New status, we are able to make some changes. Please call us at 1-513-342-1668 as soon as possible to make these changes. If it is outside of our business hours, please follow the instructions below to cancel your order and place a new order with the required changes. We are not able to change items in your shopping cart, or add additional items to your order once your order has been completed.
Please note that our fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has changed to the processing status, our customer service staff will not be able to make any changes to it.
What is your cancellation policy?
You have the ability to cancel your own order, as long as it has not been sent to our warehouse for processing. To cancel your order, go to the Order Status page. Any order that has not been sent to the warehouse will have a note saying that the order can be canceled. Click the "Cancel" link, and confirm the cancellation on the confirmation page. Your credit card will not be charged, and the order will be permanently deleted.
Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has been sent to our warehouse for processing, neither you nor our customer service staff will be able to cancel it. If your order status says anything other than "New", it can no longer be canceled. We are not responsible for orders that cannot be canceled after an order has been submitted. Once an order is canceled, it cannot be recovered.
International Shipping
Do you ship outside of the United States?
Yes. After placing items in your shopping cart, proceed to the checkout area. Complete the Shipping and Billing information, including selecting your country. We ship orders via common carrier or via a freight forwarder for International orders. We offer reasonable shipping rates (compared to other express carriers) and fast delivery times. We do not use the US Post Office for International orders because they do not offer a suitable package tracking system.
Your shipment should arrive in about 4-6 business days, and when your order ships we will send you a tracking number via e-mail if it is available, so you can monitor the status of your shipment.
Will I have to pay customs fees on my order?
Your order will probably be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when it arrives. Unfortunately, Tri-State Wastewater Equipment International, LLC. has no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.
The shipping charges you pay to Tri-State Wastewater Equipment International, LLC. do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to Tri-State Wastewater and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.
Tri-State Wastewater Equipment International, LLC. has no way of estimating customs fees, taxes, duties, etc. so please do not ask us to do so. We don't have this information. Please contact your local customs office if you need to know more.
It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. Please be familiar with the customs laws in your country before you order!
Why isn't my country in your list?
We have chosen not to ship to some countries for a variety of reasons (our carriers do not deliver there, we have products that cannot be easily shipped to these countries, or we have had a high rate of fraudulent orders coming from these countries). We appreciate your interest in Tri-State Wastewater Equipment International, LLC., and we would like to apologize for any inconvenience this may cause.
Returns and Exchanges
Return Policy
What is your return policy?
You may return a product for refund, store credit, or exchange (if due to Tri-State Wastewater error) within 30 days of the order shipment date. The order shipment date and order notification are provided to you by e-mail. All returns must be accompanied with a Return Merchandise Authorization number (RMA #) obtained by contacting us.
If we shipped you the wrong product, or it arrived defective or damaged, no problem. Click the "Return" link on the Order Management page to arrange for the return of the item. Just contact us within 30 days of the item's original shipping date to arrange for the return of your purchase. Please use the "Return" link on the Order Management page to receive a RMA number for your return. We will refund you for your purchase, provided the returned item(s) are unused, the item(s) are received in "as new" condition and the item(s) are in their original packaging, along with all accessories, warranty cards, manuals, software, etc., where applicable.
If you ordered the wrong item, wrong size, or simply changed your mind, we will refund you for your purchase (minus the shipping cost), provided the returned item(s) are unused and the item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, software, etc., where applicable, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable item. When your return is received, you will be issued a refund to your credit card or an email gift certificate (store credit) for the merchandise only. (Please note that you will be responsible for return shipping costs of non-defective merchandise.) Some products may also be assessed a 15% restocking fee - please ask if you are unsure. All returns must be made within 30 days of the order shipment date. Additional restrictions may apply, please contact us for more information.
After you get your RMA number, please use the instructions given to you when you receive your RMA to package your return. Ship the item(s) back to us, freight prepaid, to the following address:
Tri-State Wastewater Equipment Returns
RMA: [ include your RMA # here ]
4200 Christopher Ct.
Batavia, OH 45103
1-513-342-1668
Exchanges
Can I just exchange my items for new ones?
If you need a different item than what you ordered, when your return is received, you will be issued a store credit for the amount of the item.
My Account
Why do I need an account to buy items?
Your Tri-State Wastewater Equipment account will provide you with additional features and conveniences, versus not having an account. The account will allow you to store multiple Billing and Shipping addresses, and you will only need to enter this information once. The account will also store order history, showing previous orders you have placed using your Tri-State Wastewater Equipment account, as well as order status, so you can check to see if your order has been shipped. You will easily be able to access tracking numbers for your packages. Also, shopping carts that you have started but not completed are stored with your account, so you can retrieve them later.
Passwords
What can I use as a password for my account?
You can use almost anything for a password. For security reasons, our software requires your password to be at least 5 characters long. Other than that, there are almost no restrictions. You can use letters, numbers, punctuation and so on. The length of your password is unlimited. However, passwords are case-sensitive, which means "word" and "Word" are not treated the same. We recommend, for better security, that you use a mixture of letters and numbers and use varied capitalization.
What if I forget my account password, or need to change it?
If you have forgot or you have lost your password, you can retrieve your password via e-mail by visiting the Password Forgotten page from the account login screen. The e-mail will contain your password and instructions for changing your account password. Please keep in mind that no one, including employees of Tri-State Wastewater Equipment, can tell what your password is. Our software stores passwords using an encryption algorithm. This means that once your password has been created (or changed), it is stored in a format that cannot be decrypted. Therefore, if you ever forget your password, it will have to be changed.
New Customers
Welcome to tri-statewastewater.com
We here at Tri-State Wastewater have tried to build the sort of site that we think is easy to navigate, practical and a site that we would like to shop at. We think of our customers as our friends, and want to do everything we can to make you happy - whether that is diligently working to make navigation easier, making sure our site is safe and secure, or just making sure you are satisfied with your purchase.
We want you to buy our products, of course, but we also want you to have all of your questions answered and all of the product information readily available to you. We work hard to tell you everything you need to know to make an informed purchase.
Satisfaction Guaranteed
How to Order
How do I order online?
Simply click the Add to Cart button found on every product page. You may continue to add items to your basket until your order is complete. Click on the shopping cart icon to return to your shopping cart from any page on the site. Click the CHECKOUT button and enter your shipping and billing address. (Please note, the billing address must match the address where your credit card statement is sent.) Click the Continue button to enter your Shipping information and to choose your Payment Methods. Review your order, and then click the Place Order button to complete the order.
How do I order by phone?
1-513-342-1668. Friendly, helpful associates offer fast, personal service.
How do I order by fax?
1-513-334-0222. Simply draw up a purchase order detailing the quantity and part(s) you need to buy, and fax it to us. You will receive a return fax confirming the order.
Can I make changes to my order?
If your order is still in the "New" status, we are able to make some changes. Please call us at 1-513-342-1668 as soon as possible to make these changes. If it is outside of our business hours, please follow the instructions below to cancel your order and place a new order with the required changes. We are not able to change items in your shopping cart, or add additional items to your order once your order has been completed.
Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has changed to the processing status, our customer service staff will not be able to make any changes to it.
What's your cancellation policy?
You have the ability to cancel your own order, as long as it has not been sent to our warehouse for processing. To cancel your order, go to your Order Management page. Any order that has not been sent to the warehouse will have a note saying that the order can be canceled. Click the "Cancel" link, and confirm the cancellation on the confirmation page. Your credit card will not be charged, and the order will be deleted permanently. It's that simple!
Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has been sent to our warehouse for processing, neither you nor our customer service staff will be able to cancel it. If your order status says anything other than "New", it can no longer be canceled. We are not responsible for orders that cannot be canceled after an order has been submitted. Once an order is canceled, it cannot be recovered.
Search Tips
How do I search by product name?
Enter the product name in the search box and click the search button. If you don't find the product you were searching for, try repeating your search with or without spaces between the words or with a different spelling. You may also find the product using a common description or keyword.
How do I search by keywords?
Enter the specific word or words that best describe what you are looking for. For instance, to find an air diffuser, type "diffuser" in the entry box and click on the Search button.
The more specific the search words you use, the better. Think about what unique words might appear on the pages you.re interested in. Also, try to use more than one search word whenever you can. Generally, the more search words you use, the more directed the search, and the better the results.
Account Set-Up
Why do I need to register an account to buy items?
Your Tri-State Wastewater account will provide you with additional features and conveniences, versus not having an account. The account will allow you to store multiple Billing and Shipping addresses, and you will only need to enter this information once. The account will also store order history, showing previous orders you have placed using your Tri-State Wastewater account, as well as order status, so you can check to see if your order has been shipped. You will easily be able to access tracking numbers for your packages. Also, shopping carts that you have started but not completed are stored with your account, so you can retrieve them later.
What can I use as a password for my account?
You can use almost anything for a password. For security reasons, our software requires your password to be at least 5 characters long. Other than that, there are almost no restrictions. You can use letters, numbers, punctuation and so on. The length of your password is unlimited. However, passwords are case-sensitive, which means "word" and "Word" are not treated the same. We recommend, for better security, that you use a mixture of letters and numbers and use varied capitalization.
Order Placement
How to Order
How do I order online?
Simply click the Add to Cart button found on every product page. You may continue to add items to your cart until your order is complete. Click on the shopping cart icon to return to your shopping cart from any page on the site. Click the Checkout button and enter your shipping and billing address. (Please note, the billing address must match the address where your credit card statement is sent.) Click the Continue button to enter your Shipping Information and to choose your Payment Methods. Review your order, then click the Place Order button to complete the order.
How do I order by phone?
1-513-342-1668. Friendly, helpful, and knowledgeable associates offer fast, personal service.
How do I order by fax?
1-513-334-0222. Simply draw up a purchase order detailing the quantity and part(s) you need to buy, and fax it us. You will receive a return fax confirming the order.
Availability Status
What does the Availability status mean?
In Stock - The product is currently available, and normally ships within 24 to 48 hours. Please note that we do not ship products or have order processing on Saturday, Sunday, or major US holidays.
Out of Stock - The product is not immediately available, but is on order with the supplier, and will be shipped to you as soon as possible.
This item ships separately - The product will arrive in a separate shipment from other products you have ordered. Products with this availability will generally arrive after other products, and delivery times are not guaranteed.
There are no additional charges for fulfillment of backordered items. The total you see on the receipt is exactly what we charge, regardless of whether it ships in a single box or multiple packages.
Taxes
Will I be charged sales tax?
Because our facilities are located in Ohio, all orders being shipped to Ohio will be charged sales tax. If you are a tax exempt organization, please contact us at 1-513-342-1668 for assistance. We will ask you to fax us a copy of your tax exempt certificate to 1-513-334-0222 and you can place the order with us over the phone, or fax us a purchase order detailing your purchase.
Will I have to pay customs fees on my international order?
Orders shipped outside of the US will almost always be charges customs fees (taxes, duties, processing fees, brokerage fees, etc.) when they arrive. Unfortunately, Tri-State Wastewater Equipment International, LLC. has no control over these fees. If you are not familiar with the customs laws and fees in your country, please check with your local customs office for more information.
Payment Methods
What are your accepted payment methods?
All prices listed on our website are in U.S. Dollars. We accept Visa, MasterCard, Discover, and American Express credit cards. For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are exactly correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing information is necessary.
You may also make a payment by company check, certified check, or money order in U.S. currency only. Just place items in your shopping cart, proceed to checkout and fill out your billing/shipping information. You do not have to enter a credit card to get to this point. Print out the page with your order and the shipping rates and mail that information to us with your payment. DO NOT SEND CASH Please note that orders mailed to us require a longer processing time than those placed on our website. Our mailing address is:
Tri-State Wastewater Equipment International, LLC.
Post Office Box 365
Batavia, Ohio 45103
Corporate Purchases
We welcome other business accounts. Business accounts can purchase by credit card or create a credit account with us. Our standard account terms are Net 30 days. Credit applications take 4 to 6 days to process and are expedited if a purchase order is included. If you would like to open a business account with us, please contact us with this request.
Address Verification
Why was I asked to send in address verification?
Sometimes, when an order is placed with a discrepancy between the billing and the shipping address, or with a billing address outside the US, or the order is above a certain value, our ordering system will flag the transaction for manual review. In these circumstances, we request physical documentation of the billing address on the order in question to make sure that the order has been placed by the account holder. At Tri-State Wastewater Equipment International, LLC. we take our security and privacy very seriously. We hope you understand that when we have to take extra security measures such as this, as it is to protect you as well as our company.
Unfortunately, without this documentation, we are unable to complete the processing of your order. If we do not receive the requested documentation within two weeks of your initial order date, your order will automatically be canceled. If you cannot provide documentation of the billing address on your order, you will need to cancel your current order and reorder using the proper billing address for your credit card. Once we receive and process your documentation, you should not need to provide it on future orders.
Purchase Orders
Do you accept Purchase Orders?
Yes, we do accept purchase orders, however in order to set up an account with Tri-State Wastewater Equipment International, LLC, you will need to provide us with additional information. Please call, fax, or email us for additional information on setting up a credit account.
Discounts
Do you offer customers any special discounts?
We are able to offer special discounts on most items. Discounts are available based on quantity ordered, or as negotiated.
Shipping
General Shipping Information
Do you have some general shipping information?
We won.t charge your credit card until your order has shipped. Orders placed before 1pm EST Mon-Fri (not including holidays) will normally be shipped the same day, if all items are in-stock (except items marked as .This item ships separately.). Orders placed after 1pm EST Mon-Fri will normally be shipped the next business day. However, during times of heavy order volume, orders may take up to 3-5 business days to ship, though most orders ship within 1-3 business days. Generally, all items on backorder or out of stock are marked as such on the site. All shipping transit times quoted are business days (Monday-Friday), not calendar days.
For domestic orders, you can choose between three service levels (Ground, 2-Day, and Next Day). When you order ships, you will receive an email with a tracking number. You will also to be able to view your order status and tracking numbers in your account order history.
For orders shipping outside of the U.S., we provide the best, most economical shipping available. Your package will usually arrive within 3-6 business days after shipping and will have tracking information, if available. You will receive the tracking number in you shipping confirmation e-mail, if that information is available. You will probably be charged import taxes and fees for your order . please check with you customs office if you are unsure of these fees.
Undeliverable Packages
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (excluding shipping charges). We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.
Why Was My Package Undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:
Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
If an APO or FPO address is entered as an international address, the package will not reach its destination. Click here for more information on entering an APO or FPO address on the order form.
Address Format. If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please do not enter a post office box number in the address field. Also, if you are a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via the correct carrier.
In rare cases, it is also possible that the address label became illegible during the shipping and handling process, or that the carrier made a mistake and left the package at a different address then what was printed on the label.
Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver.s discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Refused by Recipient. If a recipient is not expecting the delivery, they may refuse the package if they believe it was sent to them in error. If you still want to send the items, you may want to let the recipient know that the delivery is on its way.
Items Requiring Special Handling
What if my shipment is Oversized and/or Heavy?
Items that are extremely oversized or weigh over 100 pounds are marked on their product detail pages as requiring special handling and will ship separately from other items in your order. The shipping charges for these items are either indicated on their product detail pages or will be calculated for you at the last step of the purchase process before you send us your order. Please note that each shipment of these items requires an adult signature upon delivery. Once your order leaves our fulfillment center, you will be contacted by the shipper within 7 business days to arrange a specific time for delivery.
Due to warranty issues and manufacturer restrictions, we are unable to ship all products to all geographical locations.
What if my shipment is Palletized?
Large items that are palletized will be shipped via LTL Truck Freight and will require an off-loading dock to receive the shipment.
Due to warranty issues and manufacturer restrictions, we are unable to ship all products to all geographical locations.
Expedited Shipping
Is expedited shipping available?
We have expedited shipping options available for domestic orders only. This includes Next Day, 2-Day, and 3-Day shipping options. Orders must be placed before 1pm EST Monday-Thursday to receive expedited delivery in the time frame specified; and only if the items are in stock. Expedited delivery orders received after 1pm EST or on Friday/Saturday/Sunday normally ship the next business day. Some orders may be subject to verification of billing/shipping information, and may be delayed because of this.
During times of heavy order volume, expedited shipments may take up to 3-5 business days to process and ship, and shipping dates cannot be guaranteed. We will post estimated processing times on the checkout page.
We cannot deliver to a P.O. Box. We must have a physical address to ship to. We are not responsible for delays or mis-shipments when a P.O. Box address is used.
Will my expedited order arrive on Saturday?
No. We do not offer any expedited Saturday delivery options. All transit times are business days, not calendar days, unless otherwise specified.
APO / FPO Shipping
Can you ship to APO / FPO addresses?
We are able to ship most of our products to U.S. Military APO/FPO addresses. Some products cannot be shipped to APO/FPO addresses and those are marked on the product detail page with an Export Restriction notice. This notice reads: .We cannot ship this item outside of the U.S..
Unfortunately, we cannot supply tracking numbers for shipments to APO/FPO addresses. We send all shipments to APO/FPO addresses using the U.S. Postal Service.
When completing your Shipping Address during checkout, please make note of the following:
- The City must be entered as either .APO. or .FPO.
- The State must be selected as either .AA. .AE. or .AP.
- You must enter your zip code.
- Always remember to enter the receiver.s full name, grade, and PSC or unit number.
Please note, orders shipped to an APO/FPO address do take longer to be delivered. Please allow 2-4 weeks for your package to arrive.
Shipping Charges
How much is shipping?
It depends on what you are ordering, how much you are ordering, and where it is shipping. You can determine the cost of shipping your order by creating a shopping cart and proceeding to checkout. You will need to fill out your shipping address in order to view the shipping amount. You do not have to purchase the items in your shopping cart in order to view the shipping amount.
Catalogs
Do you have a catalog?
We do send out catalogs, by request, with a small sampling of the items on our site. You would need to visit our site to view our full selection of products. To receive our catalog, you will need to have a Tri-State Wastewater Equipment account. Once you have an account, you can sign up for a catalog request on your Account Info page.
Unsubscribe
How do I get off of your mailing list?
A checkbox to opt-in to Tri-State Wastewater Equipment.s mailing lists is provided when you first enter contact information. You can change or modify this information on your Account Info page. You can also send email to cs@tri-statewastewater.com or call us at 1-513-342-1668.
Privacy and Security
What is your Privacy Policy?
We take your privacy very seriously. We will never rent or sell your information to any third parties, we only use the information we collect from you to convey your order information, or to send you catalogs and e-mails at your request.
Privacy Policy
Tri-State Wastewater Equipment International, LLC. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for our website (www.tri-statewastewater.com).
We use your IP address to help diagnose problems with our server, to administer our Web site, and to collect demographic information for internal purposes.
Our site uses cookies to keep track of your shopping cart and to store current session information.
In order to place an order with Tri-State Wastewater, you must register for an account. We maintain your address information and order history on our servers.
This site contains links to other sites. Tri-State Wastewater.com is not responsible for the privacy practices or the content of such Web sites.
Our site uses an order form for customers to request products and services. We collect visitor.s contact information (like their email address) and financial information (credit card numbers). Contact information from the order form is used to send orders to our customers. The customer.s contact information is used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services. We do not release any customer information to third parties.
We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or Tri-State Wastewater Equipment International, LLC. has good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on tri-statewastewater.com or (2) to protect and defend the property or rights of Tri-State Wastewater Equipment International, LLC., the users of its tri-statewastewater.com website or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection.
How do we protect information we collect?
We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security, and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our website reduce the likelihood of security problems to a level appropriate to the type of data involved. Tri-State Wastewater.s servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari, and AOL.s browser, so that only tri-statewastewater.com can read a customer.s personal information.
How long do we keep user information?
We generally keep user data on our server or in our archives for as long as we reasonably need it. We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it.
Data management requests are managed in an orderly manner to the extent feasible and within our direct control. Note: we have greater control over recently collected data than for archived data. Once data is removed from the system and archived, it may not be feasible to accommodate specific requests.
Choice/Opt-Out
When you first enter your contact information, you may select if you would like to receive our e-mail newsletters.
You may be removed from our e-mail or catalog mail list at anytime, by doing one of the following:
1. If you have an account, edit your preferences in your Account Info.
2. If you do not have an account, send an email to info@tri-statewastewater.com.
3. Call the following telephone number: 513-342-1668.
Correct/Update
This site gives users the following options for changing and modifying information previously provided.
1. Send an email to info@tri-statewastewater.com
2. Or you may call the following telephone number: 513-342-1668
Your Consent to this Policy
By using the tri-statewastewater.com website, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version. Our Terms and Conditions take precedence over any conflicting Policy provision. We may change our Privacy and Security Policy by posting a new version of the policy on this page; which it is your responsibility to review frequently.
Legal Disclaimer
Tri-State Wastewater Equipment International, LLC. is not responsible for events beyond our direct control. This Privacy and Security Policy is governed by Ohio law, excluding conflicts of law principles. Any legal actions against us must be commenced in Ohio within one year after the claim arose, or be barred.
Contacting Tri-State Wastewater Equipment
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:
Scott Tipton
Tri-State Wastewater Equipment International, LLC.
Post Office Box 365
Batavia, Ohio 45103
cs@tri-statewastewater.com
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